Shipping policy

Last updated: October 28, 2026

Fulfillment & Processing
All orders are processed and queued for dispatch within 1 to 3 business days (excluding weekends and UK bank holidays) after receiving your order confirmation email. You will receive a secondary notification containing a tracking number as soon as your parcel has been handed over to our delivery carriers.

Shipping Rates & Delivery Times (United Kingdom)
We proudly ship across the United Kingdom via recognized tracked carriers (including Royal Mail):

- Standard Tracked Delivery: FREE on all orders.
  Estimated delivery window: 5 to 9 business days from dispatch.
  
- Express Tracked Delivery (4-7 business days): £3.95 (Optional add-on).
  Your order is picked and handed to the courier first, for faster delivery.
  Estimated delivery window: 4 to 7 business days from dispatch.

Order Tracking
Once your package ships, you will receive an automated shipping confirmation email with an active tracking link. Please allow 24 to 48 hours for courier tracking data to update in the carrier system.

Address Changes & Delivery Responsibility
Please ensure that your shipping address and contact telephone number are entered accurately at checkout. APEX cannot be held liable for packages delivered to an incorrect or incomplete address provided by the customer. If you notice an error in your address, notify us within 2 hours of ordering at support@apex-performances.info.

Lost or Damaged Shipments
If your order arrives physically damaged or fails to update after 12 business days, contact our team at support@apex-performances.info with your order number so we can investigate with the carrier and arrange a priority replacement.