Refund policy
Last updated: October 28, 2026
Overview
At APEX, we stand behind the quality of our recovery products. We offer a 30-day return window and money-back guarantee subject to the terms outlined below.
Returns & Eligibility
You may request a return within 30 days after your item has been delivered.
To be eligible for a standard return, items must be in the same condition that you received them, unworn or unused, with all original tags, accessories, charging cables, manual documentation, and packaging intact. We reserve the right to reduce or refuse your refund if the item shows evidence of excessive wear, accidental damage, or handling beyond what is necessary to establish its nature and characteristics.
Consumable or intimate recovery items (such as opened herbal thermal pads or topical relief creams) cannot be returned once their protective hygiene seals are broken.
How to Start a Return
1. Contact us prior to sending any product back at support@apex-performances.info.
2. Include your full name, order confirmation number, and the reason for your request.
3. If your return is approved, we will provide you with full instructions and our designated return fulfillment address.
Items sent back to us without first requesting a return authorization will not be accepted.
Return Shipping Costs
You are responsible for arranging and paying for your own return shipping costs, unless the item was received defective, damaged, or incorrect. We strongly recommend using a tracked postal service (such as Royal Mail Tracked) and obtaining proof of postage, as we cannot issue a refund for items lost during return transit.
Damages and Issues
Please inspect your order upon reception. Contact us immediately at support@apex-performances.info if an item is defective, mechanically damaged, or if you received the incorrect item so that we can evaluate the issue and make it right.
European Union & United Kingdom Statutory Rights
If you are a consumer in the United Kingdom or European Union, you have the statutory right under consumer regulations to cancel your contract within 14 days after the day you receive physical possession of your goods for any reason.
After notifying us of cancellation, you must dispatch the goods to our return facility within 14 days. We will refund eligible cancelled orders within 14 days after we receive the returned items or proof of dispatch. For eligible statutory cancellations, we refund the product price and the baseline cost of standard delivery; any additional fees paid for express or VIP shipping protection are non-refundable.
Refunds
We will inspect your return upon arrival and notify you of the approval or rejection of your refund. If approved, your refund will automatically be credited back to your original payment method within 5–10 business days. Please note that banks and card issuers may require additional time to post the transaction to your statement.
Contact
For any return inquiries, cancellations, or product queries, contact our support team at support@apex-performances.info.